This paper describes a holistic...

The ITIL provides an implementation framework and indicates that assessing maturity is key to success. Organizational maturity refers to an organizations ability to perform. Most maturity models define five evolutionary levels an organization passes through as it becomes more Itil process maturity framework.

At each maturity level organizational competence increases. In short, organizational maturity indicates how much of ITIL to implement, and where to start. Thus, assessing organization maturity is critical to ITIL implementation.

Maturity assessments measure the degree to which an organization uses its people, processes, tools and products, and management. Assessments show how the organization compares to other organizations. You use organizational maturity assessments to help you manage an organization and evolve it. Assessments show opportunities to improve, identify required standards, processes and procedures, and facilitate continuous improvements.